The Erin Soap Co. | theerinsoapco.ie | Last updated: 1 March 2025

1. Who We Are

We are The Erin Soap Co., an Irish handmade soap and cosmetics company based in Ireland.

Website: https://theerinsoapco.ie

Email: info@theerinsoapco.ie

Contact form: theerinsoapco.ie/contact-us/

 

2. What Information We Collect

When you register, make a purchase, or sign up to our email list, we may collect the following information:

Full name

Delivery and billing address

Email address

Phone number

Order history and purchase details

 

Your card payment information is not held by us. It is collected and processed securely by our third party payment processor, Stripe, who specialise in secure online capture and processing of credit and debit card transactions.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders

To process refunds where applicable

For internal record keeping and administration

To notify you of any changes to our products or services

To send you emails about new products, special offers, or other information we think you may find interesting, where you have consented to receive such communications

For market research purposes

 

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR:

Contract performance: to process and deliver your orders

Legal obligation: to comply with our statutory and regulatory obligations

Legitimate interests: for fraud prevention and business administration

Consent: for marketing communications and non-essential cookies

 

5. Cookies

Our website uses cookies. Essential cookies are required for the basic functioning of the website, including your shopping cart and session management. These do not require your consent.

 

Non-essential cookies, such as analytical cookies, are only set after you have given your consent via our cookie banner. You can change your cookie preferences at any time by clicking the cookie settings link on our website.

 

For full details of the cookies we use, please see our Cookie Policy at theerinsoapco.ie/cookie-policy/

 

6. Data Retention

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We are legally required to hold some information to fulfil our statutory obligations, such as financial and tax records.

 

7. Sharing Your Information

We will not release your personal information to third parties except in the following circumstances:

Where we are required to do so by law or legal obligation

To enforce or apply our terms of use

To protect the rights, property, or safety of our staff and customers

To our payment processor (Stripe) solely for the purpose of processing your payment

 

We do not sell your personal data to third parties.

 

8. International Transfers

If you use our services outside of the EU, please note that your information may be transferred outside of the EU in order to provide you with those services. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

 

9. Your Rights

Under GDPR, you have the following rights in relation to your personal data:

Right of access: to request a copy of the data we hold about you

Right to rectification: to request correction of any inaccurate data

Right to erasure: to request deletion of your personal data, subject to legal obligations

Right to restrict processing: to request that we limit how we use your data

Right to data portability: to receive your data in a structured, machine-readable format

Right to object: to object to processing based on legitimate interests

Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

 

To exercise any of these rights, please contact us at info@theerinsoapco.ie. We will respond to your request within one month.

 

10. Children’s Privacy

If you are aged 16 or under, please seek approval from a parent or guardian before providing us with any personal information. This is for your own protection.

 

11. Security

We are committed to ensuring that your information is secure. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our website. We have implemented appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or disclosure.

 

12. Changes to This Policy

We keep this policy under regular review. Any changes will be posted on this page with an updated revision date. This policy was last updated 1 March 2025.

 

13. Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance at info@theerinsoapco.ie and we will do our best to resolve the matter.

 

You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC):

Website: dataprotection.ie

Phone: +353 57 868 4800

Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28

 

14. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: info@theerinsoapco.ie

Contact form: theerinsoapco.ie/contact-us/

Website: theerinsoapco.ie